Return & Exchange Policy
Delivery Policy
Delivery anywhere in South Africa
For deliveries outside our 30km radius, kindly select the "Outside Radius" option during the ordering process. All deliveries in this category are exclusively handled through The Courier Guy. The delivery time and cost are contingent upon the specific location, varying accordingly. You will receive a separate invoice for the delivery, delivered via email within 1 day of placing your order. Once delivery payment is confirmed, we seamlessly proceed with the delivery process. Should you have any inquiries or require further assistance, feel free to contact us at any time.
Delivery within 30km from our Factory Shop
Deliveries will be made within 1-3 business days from the placement of your order. You will receive an email on the day of your delivery.
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Return & Exchange Policy
We want you to love your purchase from Prowell Online. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
We accept returns and exchanges within 5 days of the delivery date. The item must be unused, in its original packaging, and in the same condition in which it was received. Please contact​ our customer service team to initiate the return or exchange process.
Once we receive the returned item, we will process your refund or exchange within 2-3 business days.
If you have any questions or concerns regarding returns or exchanges, please don't hesitate to contact our customer service team.